Call us at (919) 913-0860 to speak with one of our representatives, from there they can determine whether we need to connect to you remotely.
If remote support is needed, please go to join.me and click on start a meeting. There will be a small download and a java session will start. You will need to give your support representative the 9 digit meeting ID. From there we can assist you.
If you are looking for hardware requirements, they can be found here